100 Tough Interview Questions and Answers on Amazon Lex Integration with Amazon Connect | Part 8

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100 Tough Interview Questions and Answers on Amazon Lex Integration with Amazon Connect

Amazon Lex plays a vital role in enabling intelligent, conversational interfaces within Amazon Connect. This in-depth guide presents 100 carefully crafted Amazon Lex interview questions tailored for real-world interviews. Each answer is built using Amazon’s documentation to ensure accuracy while maintaining original, readable, and SEO-optimized language. Topics include Lex bot setup, configuration, versioning, aliasing, contact flows, and … Read more

50 Advanced Amazon Connect CCP Interview Questions and Answers (2025 Guide) | Part 7

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50 Advanced Amazon Connect CCP Interview Questions and Answers (2025 Guide) | Part 7

Are you preparing for an interview as an Amazon Connect Contact Control Panel (CCP) engineer or developer? This ultimate guide brings you 50 tough, scenario-based, and technical interview questions with detailed answers. These questions are tailored to help you crack interviews and deepen your understanding of Amazon Connect CCP. If you’re aiming to work in … Read more

Top 100 Amazon Connect Developer Interview Questions and Answers | Part 6

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Top 100 Amazon Connect Developer Interview Questions and Answers | Part 6

1. How do you integrate a Lambda function into an Amazon Connect contact flow?To integrate a Lambda function, first create it in the same region as your Connect instance. Then, add it to the instance from the console under the Flows section. Within a flow, use the “Invoke AWS Lambda function” block, select the function, … Read more

Amazon Connect – Service Quotas Interview Questions | Part 5

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Amazon Connect – Service Quotas Interview Questions | Part 5

1. What is a service quota in Amazon Connect and how is it different from a feature specification? A service quota, also known as a limit, refers to the maximum allowable resource usage for an Amazon Connect instance or account. These quotas can often be adjusted through a request. Feature specifications, on the other hand, define … Read more

Amazon Q in Amazon Connect – Interview Questions and Answers | Part 4

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Amazon Q in Amazon Connect – Interview Questions and Answers | Part 4

1. What is Amazon Q in Connect and how does it differ from Amazon Connect Wisdom? Amazon Q in Connect is a generative AI-powered customer service assistant integrated within Amazon Connect. Unlike Amazon Connect Wisdom, which surfaces documents and information from knowledge bases, Amazon Q uses large language models (LLMs) to deliver real-time, conversational, and contextual … Read more

Amazon Connect Architecture – Top 100 Interview Question and Answers | Part 3

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Amazon Connect Architecture – Top 100 Interview Question and Answers | Part 3

What is the primary architectural vehicle for Amazon Connect?Answer: The Flow/IVR layer is the primary architectural vehicle, controlling interactions between Amazon Connect, the contact, and the agent. Which layer handles phone number claiming and outbound caller ID configurations?Answer: The Telephony layer. What are the five main workload layers in Amazon Connect architecture?Answer: Telephony, Amazon Connect Interface/API, Flow/IVR, Agent … Read more

Automate aws Infra using CloudFormation – A Static Webpage

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Automate aws Infra using CloudFormation - A Static Webpage

Automate aws Infrastructure using CloudFormation | Sample webpage | Helpful for Amazon Connect Automate aws Infra using CloudFormation: Deploying AWS infrastructure manually can be time-consuming and error-prone. AWS CloudFormation allows you to automate deployments using Infrastructure as Code (IaC). In this guide, you’ll learn how to: ✅ Deploy a static website on S3 using CloudFormation ✅ Set up Amazon Connect … Read more

Auto Delete Amazon Connect Recordings – S3 Lifecycle Rules

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Auto Delete Amazon Connect Recordings - S3 Lifecycle Rules

How to Delete Amazon Connect Call Recordings & Contact Center Data Automatically Using S3 Lifecycle Rules Auto Delete Amazon Connect Recordings: 🚀 Want to automatically delete Amazon Connect call recordings and contact center (CC) data? Learn how to set up Amazon S3 Lifecycle Rules to manage your stored recordings efficiently. In this step-by-step guide, we … Read more

How to Host Your Website on aws S3 and Localhost

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How to Host Your Website in aws S3 and Local Host

How to Host Your Website on aws S3 and Localhost + Test Amazon Connect Chat Widget Without a Live Website How to Host Your Website on aws S3 and Localhost: If you’re looking for a simple and cost-effective way to host a static website and test the Amazon Connect Chat Widget without a live domain, … Read more

Amazon Connect First Basic Web Chat Flow and Testing | How to configure Contact Flow, Queue, & More

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Amazon Connect First Basic Web Chat Flow and Testing How to configure Contact Flow, Queue, & More

Amazon Connect First Basic Web Chat Flow and Testing | How to configure Contact Flow, Queue, & More Introduction In this video, you’ll learn how to create and test your first basic Amazon Connect web chat flow. We cover everything from configuring the contact flow and setting up queues to testing the entire process. Whether … Read more