Mobile Voice Access (MVA) and Unified Mobility (UM) are two key features of Cisco Unified Communications Manager (CUCM) that allow users to access their phone features from a mobile device or remote location. In this article, we will discuss these two features and how they can benefit organizations.
Mobile Voice Access (MVA)
Mobile Voice Access (MVA) is a feature of CUCM that enables users to access their Cisco IP Phone features from any phone, including mobile devices. MVA allows users to place calls, check voicemail, and perform other phone functions using their mobile device as a remote control for their Cisco IP Phone. MVA uses Interactive Voice Response (IVR) technology to provide a voice menu that guides users through the various options.
MVA can be particularly useful for employees who are frequently on the move or who work remotely. With MVA, users can access their phone features from anywhere, which can increase productivity and reduce the need for multiple devices. For example, a salesperson on the road can use their mobile device to access their office phone features and make calls to customers without the need for a separate phone or laptop.
Unified Mobility (UM)
Unified Mobility (UM) is a feature of CUCM that allows users to have a single phone number that can ring multiple devices, such as a desk phone, mobile phone, and softphone. UM allows users to receive calls on their mobile device or remote location as if they were in the office. UM uses the Cisco Mobile Remote Access (MRA) feature to securely extend the enterprise voice and video capabilities to mobile devices and remote workers.
UM can be particularly useful for employees who work remotely or need to be reachable at all times. With UM, users can have a single phone number that can ring multiple devices, which can reduce missed calls and improve responsiveness. For example, a manager who is frequently on the go can have their office calls forwarded to their mobile device, ensuring that they never miss an important call or message.
Conclusion
Mobile Voice Access (MVA) and Unified Mobility (UM) are two powerful features of Cisco Unified Communications Manager that enable users to access their phone features from mobile devices or remote locations. These features can increase productivity, reduce the need for multiple devices, and improve responsiveness. By implementing MVA and UM, organizations can provide their employees with the flexibility they need to work effectively from anywhere, at any time.