Cisco Unified Communications Manager (CUCM) is a powerful tool that enables organizations to manage their communication infrastructure, including voice and video calls, messaging, and conferencing. One of the key functions of CUCM is user management, which includes adding new users to the system. In this article, we will discuss the various ways in which users can be added in CUCM.
Manual User Creation: The most straightforward way to add a user in CUCM is to create a new user account manually. This can be done by logging into the CUCM Administration portal and navigating to the User Management section. From here, administrators can create a new user account, assign a phone number, and configure other settings, such as voicemail and call forwarding.
Bulk Administration Tool (BAT): For organizations that need to add multiple users simultaneously, the Bulk Administration Tool (BAT) can be used. BAT is a web-based application that enables administrators to perform batch operations on CUCM objects, such as phones, users, lines, and devices. With BAT, administrators can create, update, or delete multiple objects simultaneously, which can save a significant amount of time and effort.
LDAP Integration: CUCM can be integrated with an LDAP directory, such as Microsoft Active Directory or OpenLDAP. With LDAP integration, user accounts can be automatically synchronized with the directory, which can simplify user management and reduce the risk of errors. When a new user is added to the directory, their account is automatically created in CUCM, and their phone number and other settings are configured based on the directory information.
Cisco Unity Connection: Cisco Unity Connection is a voicemail and unified messaging platform that can be integrated with CUCM. When a new user is added in Cisco Unity Connection, their account is automatically created in CUCM, and their phone number and other settings are configured based on the Unity Connection information.
Cisco Unified Communications Manager Self Care Portal (CCM User): CUCM also provides a self-service portal for end-users called the Cisco Unified Communications Manager Self Care Portal. End-users can use this portal to configure their phone settings, such as call forwarding and voicemail. Administrators can use this portal to create new user accounts, assign phone numbers, and configure other settings.
In conclusion, there are various ways in which users can be added to CUCM, including manual user creation, bulk administration with BAT, LDAP integration, Cisco Unity Connection, and the Cisco Unified Communications Manager Self Care Portal. Each of these methods has its advantages and disadvantages, and the best approach will depend on the specific needs and requirements of the organization. With the right user management strategy in place, organizations can effectively manage their communication infrastructure and enable their employees to work more efficiently and effectively.