Network Operations Advisor – Enhancing Business Processes and Efficiency
Accenture, a global professional services company specializing in digital, cloud, and security solutions, is seeking a Network Operations Advisor to join their team. This role requires utilizing industry/domain experience to deliver business value to clients by implementing and stabilizing network processes, optimizing operations, reducing costs, increasing revenue, improving customer satisfaction, and streamlining business processes.
Key Details:
- Project Role: Network Operations Advisor
- Management Level: 10
- Work Experience: 4-6 years
- Work Location: Gurugram
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Job Responsibilities:
- Respond to user/client escalations and engage in functional and management escalations as required.
- Manage requests and incidents on ITSM tool, including implementing and testing changes and handing them over to customers.
- Manage incidents and infrastructure changes, ensuring a smooth transition.
- Join the on-call group, which is a high-priority responsibility.
- Work as a support lead, following ITIL processes.
- Collaborate with teams to identify risks and dependencies related to upcoming features.
Technical Experience:
- Proficient in Avaya IP phones and Avaya PBX/phone systems.
Professional Attributes:
- Excellent communication, leadership, and team-handling skills.
- Strong analytical and presentation skills.
- Ability to work independently.
Additional Information:
- Willingness to work in 24/7 support rotational shifts.
- Role: Network Manager / Administrator
- Salary: Not Disclosed by Recruiter
- Industry: IT Services & Consulting
- Department: Engineering – Hardware & Networks
- Role Category: IT Network
- Employment Type: Full Time, Permanent
Key Skills:
- Avaya PBX
- Network operations
- UCC Implementation
- Network planning
- Escalation management
- Team handling
- ITIL
Education:
- UG: B.Tech/B.E.
- PG: Any Postgraduate
Company Profile:
Accenture is a global professional services company with digital, cloud, and security solutions expertise. With a workforce of 674,000 people across more than 120 countries, Accenture combines unmatched experience and specialized skills to deliver Strategy and Consulting, Interactive, Technology, and Operations services.
By harnessing the power of technology and human ingenuity, Accenture creates value and shared success for clients, employees, shareholders, partners, and communities worldwide. Visit us at accenture.com.
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