Cisco IPT/UCCE Engineer T3 Job Vacancy – Inspiredge IT Solutions Hyderabad, Telangana, India

by

Cisco IPT/UCCE Engineer T3: A Gateway to Cutting-Edge Communication Solutions

In the ever-evolving world of technology, effective communication lies at the heart of every successful organization. To facilitate seamless and efficient communication, businesses often rely on Cisco’s innovative networking and collaboration solutions. 

Cisco IPTUCCE Engineer T3 Job Vacancy - Inspiredge IT Solutions Hyderabad, Telangana, India

Among the key roles driving these solutions is that of a Cisco IPT/UCCE Engineer. Let’s delve into the requirements, qualifications, and skills necessary for this position and explore how Inspiredge IT Solutions is revolutionizing the digital transformation landscape.

 

The Role of a Cisco IPT/UCCE Engineer

As a Cisco IPT/UCCE Engineer, you play a critical role in designing, implementing, and supporting Cisco Voice over IP (VoIP) solutions and Cisco Contact Center Enterprises (UCCE). Your expertise revolves around a wide range of Cisco technologies, including Cisco Unified Communications Manager (CUCM), Cisco Unified Contact Center Enterprise (UCCE), Cisco Unity, Cisco Voice Gateway, Cisco Unified Border Element (Cube), Cisco Unified Customer Voice Portal (CVP), and more.

 

 

Join Our VoIP Job Notification Group: Whatsapp | Telegram

 

 

Job Requirements and Qualifications

  • To excel in this role, you must possess the following qualifications and experience:
  • IPT Hands-On Experience: A solid background in working with IP telephony systems and extensive hands-on experience in implementing and supporting IPT solutions are vital.
  • Cisco UCCE Expertise: Your in-depth knowledge of Cisco UCCE components, such as UCCE, Virtual Voice Browser (VVB), UCCX (Unified Contact Center Express), Jabber, Unity, Voice Gateway, UCAAS (Unified Communications as a Service), Finesse, and CUIC (Cisco Unified Intelligence Center), is crucial.
  • Call Flow Development: You should have experience in developing UCCX call flows based on customer requirements, enabling efficient call routing and management.
  • Cisco CVP Implementation: Familiarity with Cisco CVP implementation and integration with ICM (Intelligent Contact Management), CUCM, CUSP (Cisco Unified SIP Proxy), and VG (Voice Gateway) integration is essential for building comprehensive communication solutions.
  • Multichannel Support: Experience in implementing and troubleshooting Cisco Email and Chat Enterprise solutions, along with familiarity with omnichannel applications like ECE (Enterprise Chat and Email), Outbound Option, and SocialMiner, is advantageous.
  • Scripting and Reporting: Proficiency in ICM scripting allows you to create customized call flows and implement features specific to customer requirements. Moreover, expertise in developing custom gadgets and generating reports using CUIC enhances your ability to provide actionable insights.
  • Technical Skills: Additional technical skills, including VMware administration, network and Windows Server administration, PowerShell scripting, Microsoft SQL databases, and troubleshooting tools like RTMT, Cisco Collaboration Tracer Translator X, Wireshark, and Cisco Diagnosis Portico, equip you to handle complex issues efficiently.
  • Soft Skills: Excellent communication skills, both written and oral, enable you to effectively collaborate with cross-functional teams and stakeholders. Being flexible to work in evening shifts and possessing a strong sense of individual and team play are also advantageous.

 

 

Also Check: Top 50+ Cisco VoIP IPT and above Level Interview Questions and Answers

 

 

Preferred Qualifications and Certifications

While not mandatory, the following qualifications and certifications are highly desirable:

  • Cisco Certifications: Earning Cisco certifications such as UCCE Specialist, UCCX, CCNA, CCNP, or other relevant certifications demonstrates your expertise and commitment to the field.
  • Omnichannel Applications: Familiarity and exposure to omnichannel applications like ECE, Outbound Option, SocialMiner, and others expand your capabilities in providing comprehensive communication solutions tailored to diverse customer needs.
  • Reporting Customization: Experience with report customization using tools like CUIC, Exony, Aceyus, or other reporting platforms empowers you to deliver insightful analytics and enhance organizational decision-making.
  • Familiarity and exposure to any Cisco 3rd party products (i.e., Calabrio, eGain VIM, Verint, Nice, Nuance, etc.)