Cisco UCCE Engineer Job Highlights:
- Strong verbal and written communication skills.
- CCNP-Voice certification is an added advantage.
- Sound understanding of end-to-end VOIP Telephony Architecture.
- Experience in incident and change management supporting Cisco UCCE/UCCH Contact Center Platforms.
- Willingness to work in a 24/7 business support environment.
Cisco UCCE Engineer Job Description:
We are seeking a Network (Support) Engineer to provide remote technical support for UCCE/UCCH contact center platforms at global customer sites and IDCs.
Your responsibilities will include remote troubleshooting, problem isolation and resolution. You should have experience in incident and change management supporting Cisco UCCE/UCCH Contact Center Platforms, as well as familiarity with Cisco Hosted Contact Centre for UCCE platform, Cisco ICM/CCMP/CVP/CUIC troubleshooting, and scripting for call flow changes or holiday requests. Experience with Cisco Call Manager and Cisco IPCC UC skills (CUCX, CVP, CUCM, Cisco IM presence) is also desirable.
This role requires a strong verbal and written communication skills, and having a CCNP-Voice certification is considered an advantage. You should have a sound understanding of end-to-end VOIP Telephony Architecture.
Cisco UCCE Engineer Skills Required:
- Contact Center Technologies
- Cisco UCCE
- Change management
- Architecture
- UCCE
- Cisco IPCC
- VOIP
- Telephony
- Troubleshooting
- Cisco
- Technical support
- Scripting
- Role: Network (Support) Engineer
- Industry Type: IT Services & Consulting
- Department: Engineering – Hardware & Networks
- Employment Type: Full Time, Permanent
- Role Category: IT Network
Education:
- UG: Any Graduate
- PG: Post Graduation Not Required
About the Company:
Diverse Lynx is WBENC and NMSDC certified, dedicated to helping clients meet their diversity spending on staffing or contingent workforce services. Established in 2002 and headquartered in Princeton-NJ, we have a global team of 1600+ associates who provide talent across various domains including Technology, Healthcare, Life Sciences, Aerospace, Automotive, Energy, Pharmaceuticals, Retail, Telecom, Manufacturing, and Engineering. With our presence in the USA, Canada, and India, we support clients in IT, Non-IT, Healthcare, Hospital, and Clinical hiring worldwide.
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