Telecom-Avaya Engineers play a crucial role in supporting voice platforms on a global scale. With a wealth of experience and extensive knowledge of Avaya ACD, AES, CMS, Verint Recording Platform, System/Session Manager, ACME SBCs, and SIP, these professionals ensure the hardware and software standards, engineering, and security of voice platforms.
%20Opening%20in%20Concentrix%20Remote.jpg "Sr Telecom Support Engineer (Avaya) Opening in Concentrix Remote")
Their primary focus is on maintaining system reliability and security while also creating comprehensive infrastructure documentation and procedures for consistent system design and operations.
Job Description:
The responsibilities of a Telecom-Avaya Engineer encompass various critical tasks aimed at maintaining optimal voice system performance and minimizing production downtime. These include:
24×7 Operational Support and Capacity Planning:
Telecom-Avaya Engineers provide round-the-clock operational support for Voice Devices, conduct infrastructure audits, and plan for future capacity requirements.
Troubleshooting and Proactive Monitoring:
They troubleshoot and monitor all Voice systems proactively to minimize production downtime, ensuring seamless operation and addressing any issues that may arise.
Effective Communication:
They establish and maintain effective communication processes with stakeholders, including vendors, server, network, and operational support teams, fostering collaboration and streamlined operations.
Level 2 Support and Incident Resolution:
In the event of unresolved Sev1 issues affecting multiple locations, Telecom-Avaya Engineers provide Level 2 support to address and resolve the incidents promptly. They also contribute to the preparation of root cause analyses (RCA) for Sev1 incidents.
Solution Design and Customer Engagement:
Telecom-Avaya Engineers assist in solution design for new site setups, expansions, and other deployments. They represent the company in technical calls with customers, providing expertise for solutioning and conducting RCA discussions.
Technology Evaluation:
They stay up-to-date with emerging products and technologies, evaluating their suitability for implementation within the voice platforms.
Conclusion:
Concentrix Corporation, a global leader in customer experience (CX) solutions and technology, recognizes the invaluable role played by Telecom-Avaya Engineers. With a focus on strategy, talent, and technology, Concentrix leverages the expertise of these professionals to enhance business performance for their clients.
Through their dedication, extensive knowledge, and commitment to maintaining system reliability and security, Telecom-Avaya Engineers contribute to creating better business outcomes and improving customer connections across a wide range of industry verticals served by Concentrix.
Apply Link: https://www.linkedin.com/jobs/view/3637286282