Master Your Cisco UCCE Interview with These Top 60+ Frequently Asked Questions
Preparing for a Cisco UCCE (Unified Contact Center Enterprise) interview can be a daunting task, but with the right knowledge and practice, you can confidently tackle any question that comes your way.
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In this article, we have compiled a comprehensive list of over 60 frequently asked Cisco UCCE interview questions to help you ace your interview and land that coveted role in the field of contact center solutions. Let’s dive in!
Top 60+ Frequently Asked Cisco UCCE Interview Questions
1) What is UCCE?
2)Whether you have worked on CVP? What is CVP?
3) Why do PG users need to be associated with agent phones?
4) What are the additional features available in UCCE V 11.X version?
5) What is the difference between ICM & UCCE?
6) What is type2, type7, type10 VRU?
7) How familiar are you with SIP protocol?
8) How to debug sip call flow?
9) What is Cisco sip proxy server?
10) Name the hardware device modules you worked on?
11) What is the function of ICM service, IVR service & Sip service of CVP server?
12) What are the different deployment models of CVP?
13) If a cisco IP phone has dual lines, then which is the ACD line?
14) If a call comes to non ACD line, ACD line should be not ready state. (Agent logged in via ACD line should be in not ready state.)
Where do you & what settings do to achieve this?
15) What is the function of operations console? What’s the impact if it goes down?
16) How redundancy is achieved in UCCE solution?
17) What type of traffic flows through public & private network of UCCE solution?
18) What is the significance of ECC variables?
19) What is the difference between routing script & admin script?
20) What are the different node types you have used in ICM scripting?
21) What is EWT (Expected wait Time) formula?
22) Explain different ICM components?
23) List different ICM component processes & explain its interrelation?
24) Which types of micro apps have you used?
25) What is the impact if both side loggers go down on the existing call as well as new call?
26) Which tool have you used for UCCE reporting?
27) What are different agent states?
28) How to disable secure HTTP communication on finesse server?
29) What is ATR rule?
30) Which are the different tables updated for a new call?
31) What is CCMP?
32) How call recording & screen recording be achieved?
33) What is busy trigger & max calls?
34) What are the different tools available to monitor UCCE solution?
35) What is syntax for dumplog command?
36) What is ops console url & CVP diag url?
37) What are different SIP messages?
38) What is the minimum configuration required on a co resident VXML & Cube Gateway?
39) What is significant digit in CVP? & what is its use?
40) Why MTP is needed?
41) How to configure conferencing & transcoding resources?
42) Is there redundancy available for outbound dialer databases?
43) What is the difference between Queue to agent, Queue to skill group & precision queue routing?
44) What is the difference between blind transfer & consult transfer?
45) Which are the frequently used CUIC reports?
46) Please explain the call flow that you have worked on?
47) What is RONA (Ring on No Answer)?
48) What is the difference between option 150 & option 60?
49) Cisco UCS hardware which version you are working on?
50) What is the difference between IP IVR & Unified CVP?
51) What are the products that integrate with UCCE for contact center solution?
52) What is Cisco smart license?
53) What is an appliance & non-appliance model?
54) In Cucm what is difference between Reset & Restart?
55) What is difference between SSH & Telnet?
56) What is conf register & its default value?
57) What is the meaning of legs in UCCE?
58) What is comprehensive call flow in UCCE?
59) What is the difference between H.323 and SIP Protocol?
60) Why is Cisco UCCE the more secure and highly available?
61) What is the difference between UCCE and PCCE?
62) List the two main types of ISDN with the channels supported, carrier types, and bandwidth supported on each channel.
63) List and define the three types of aliases that can be used with H.323 registered endpoints.
64) What are the nine steps in the SIP registration process for a CUCM?
65) List the three IETF NAT traversal solutions, the Cisco firewall, and NAT traversal solution, and the three ITU firewall and NAT traversal solutions.
66) Differentiator Between Early Offer and Delayed Offer
By familiarizing yourself with these top 60+ Cisco UCCE interview questions, you’ll be well-prepared to showcase your knowledge and expertise in the field of contact center solutions. Remember to not only memorize the answers but also understand the underlying concepts and principles behind them.
Combine your theoretical knowledge with practical experience, and you’ll be well on your way to facing your Cisco UCCE interview. Good luck!
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