Amazon Connect First Basic Call Flow and Testing | How to configure Contact Flow, Queue, IVR & More
Introduction
In this video, you’ll learn how to create your first basic call flow in Amazon Connect. I’ll guide you through configuring a contact flow, setting up a queue, and implementing IVR (Interactive Voice Response) to manage customer interactions effectively. Whether you’re a beginner or exploring Amazon Connect for the first time, this tutorial covers the essential steps for building and testing a working call center environment. Watch the full video for a clear, step-by-step walkthrough and tips on optimizing your contact flow.
Topics Covered:
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Setting up Amazon Connect
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Creating and configuring a contact flow
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Setting up queues and routing
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IVR implementation and testing
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End-to-end call testing
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Video: Amazon Connect First Basic Call Flow
Video link: https://youtu.be/MqqhHoS03E4
Amazon Connect Basic Call Flow
Amazon Connect is a cloud-based contact center service that enables businesses to manage customer interactions seamlessly. In this tutorial, we explore how to build your first basic call flow from scratch.
The process begins with configuring a contact flow, which defines how inbound and outbound calls are handled. You’ll learn to set up queues to organize and prioritize calls efficiently, and implement IVR to automate customer interactions.
By testing the call flow, you can verify that calls are routed correctly and that the customer experience is smooth and responsive. This step-by-step guide is perfect for beginners looking to understand the fundamentals of Amazon Connect and create their own customized contact center solution.
Download Amazon Connect Basic Call Flow Json File – https://drive.google.com/file/d/1jV4qWXL9lP97hpcZxNPzh0yuHjSR6nQC/view?usp=drive_link
Check for amazon connect training and courses: https://techgyan360.in/amazon-connect/