Introduction
In this video you are going to learn the entire steps to get the Amazon Connect Communications Specialist Certification or Badge.
This collection of learning resources is specifically designed for individuals who hold the responsibilities or fulfill the role of an Amazon Connect Communications Specialist within their organization. It is well-suited for professionals such as Contact Center Implementation Engineers, Telecom Engineers (Amazon Connect), Interactive Voice Response (IVR) Specialists, IVR Application Engineers, Senior Telecommunications Analysts, Technical Consultants (Call Center Applications), and Telephony Administrators.
Detailed Video
https://youtu.be/BpsbvDPdmJI?feature=shared
Learning Plan
By following this learning plan, learners will be able to:
- Understand the foundational concepts of the Amazon Connect cloud contact center application
- Perform telephony-related tasks in an Amazon Connect contact center
- Design, implement, and maintain Amazon Connect flows
- Develop and manage Amazon Connect conversational interfaces
- Configure and optimize Amazon Connect routing strategies
- Identify security requirements and service quotas for Amazon Connect contact centers
Recommended Job-role Experience: (Amazon Connect Communications Specialist)
- 2 to 5 years of experience in Contact Centre Technologies
- Experience in CTI integration with CRM
- Experience in call routing Scripts
- Ability to understand, build, and modify call flows
- Ability to implement against test scripts to confirm quality, reliability, and efficiency of technologies
- 5+ years of consulting, technical knowledge of SaaS, Networking, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, Web Services, and call center practices
- Strong understanding of voice and data networking
- 1 year experience working with AWS services
Amazon Connect Communications Specialist Course Pre-requisites
- AWS Cloud Practitioner Essentials
- AWS Technical Essentials
What you need to learn?
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Amazon Connect Introduction – 15m
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Amazon Connect Instance Fundamentals – 35m
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Amazon Connect Console Fundamentals – 45m
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Amazon Connect Contact Lens Fundamentals – 55m
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Amazon Connect Agent Applications Fundamentals – 1h 13m
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Amazon Connect Voice Intermediate – 1h 15m
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Amazon Connect Flows Fundamentals – 1h 00m
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Amazon Lex Getting Started – 1h 00m
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Amazon Connect Conversational Interfaces Fundamentals – 45m
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Amazon Connect Customer Profiles Fundamentals – 40m
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Amazon Connect Flows Intermediate – 1h 00m
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Amazon Connect Conversational Interfaces Intermediate – 1h 00m
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Amazon Connect Flow Modules and Step-by-Step Guides – 1h 00m
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Amazon Connect Routing Fundamentals – 1h 00m
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Amazon Connect Routing Intermediate – 30m
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Amazon Connect Chat and Messaging Fundamentals – 1h 10m
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Amazon Connect Chat and Messaging Intermediate – 1h 00m
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Amazon Connect Optimizing Routing Solutions – 1h 00m
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Amazon Connect Communications Specialist Assessment – 2h 00m
Course Link
https://explore.skillbuilder.aws/learn/learning-plans/2262/plan