We value your privacy

We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies.

Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

How to complete Amazon Connect Communications Specialist Certification and Badge Assessment Exam

by

Introduction

In this video you are going to learn the entire steps to get the Amazon Connect Communications Specialist Certification or Badge.

This collection of learning resources is specifically designed for individuals who hold the responsibilities or fulfill the role of an Amazon Connect Communications Specialist within their organization. It is well-suited for professionals such as Contact Center Implementation Engineers, Telecom Engineers (Amazon Connect), Interactive Voice Response (IVR) Specialists, IVR Application Engineers, Senior Telecommunications Analysts, Technical Consultants (Call Center Applications), and Telephony Administrators.

Detailed Video

https://youtu.be/BpsbvDPdmJI?feature=shared

Learning Plan

By following this learning plan, learners will be able to:

  • Understand the foundational concepts of the Amazon Connect cloud contact center application
  • Perform telephony-related tasks in an Amazon Connect contact center
  • Design, implement, and maintain Amazon Connect flows
  • Develop and manage Amazon Connect conversational interfaces
  • Configure and optimize Amazon Connect routing strategies
  • Identify security requirements and service quotas for Amazon Connect contact centers

Recommended Job-role Experience: (Amazon Connect Communications Specialist) 

  • 2 to 5 years of experience in Contact Centre Technologies
  • Experience in CTI integration with CRM
  • Experience in call routing Scripts
  • Ability to understand, build, and modify call flows
  • Ability to implement against test scripts to confirm quality, reliability, and efficiency of technologies
  • 5+ years of consulting, technical knowledge of SaaS, Networking, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU, Web Services, and call center practices
  • Strong understanding of voice and data networking
  • 1 year experience working with AWS services

Amazon Connect Communications Specialist Course Pre-requisites 

  • AWS Cloud Practitioner Essentials
  • AWS Technical Essentials

What you need to learn?

  1. Amazon Connect Introduction – 15m

  2. Amazon Connect Instance Fundamentals – 35m

  3. Amazon Connect Console Fundamentals – 45m

  4. Amazon Connect Contact Lens Fundamentals – 55m

  5. Amazon Connect Agent Applications Fundamentals – 1h 13m

  6. Amazon Connect Voice Intermediate – 1h 15m

  7. Amazon Connect Flows Fundamentals – 1h 00m

  8. Amazon Lex Getting Started – 1h 00m

  9. Amazon Connect Conversational Interfaces Fundamentals – 45m

  10. Amazon Connect Customer Profiles Fundamentals – 40m

  11. Amazon Connect Flows Intermediate – 1h 00m

  12. Amazon Connect Conversational Interfaces Intermediate – 1h 00m

  13. Amazon Connect Flow Modules and Step-by-Step Guides – 1h 00m

  14. Amazon Connect Routing Fundamentals – 1h 00m

  15. Amazon Connect Routing Intermediate – 30m

  16. Amazon Connect Chat and Messaging Fundamentals – 1h 10m

  17. Amazon Connect Chat and Messaging Intermediate – 1h 00m

  18. Amazon Connect Optimizing Routing Solutions – 1h 00m

  19. Amazon Connect Communications Specialist Assessment – 2h 00m

Course Link

https://explore.skillbuilder.aws/learn/learning-plans/2262/plan