Wipro, a globally renowned information technology, consulting, and business
process services company, is at the forefront of leveraging cutting-edge
technologies like cognitive computing, hyper-automation, robotics, cloud,
and analytics to enable its clients’ success in the digital era.
Job Details:
| Job Designation | Software System Engineer |
| Salary | Not specified |
| Qualification | Any Graduate |
| Experience | Freshers |
| Location | Chennai, India |
Job Description:
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Key Skills Needed for this Role:
- Sound Technical Knowledge in Troubleshooting Base Operating system Issues.
- Good knowledge of Operating systems and system applications..
- Proficient in MS office applications word, excel outlook etc.
- Proficiency in Quality and Process Knowledge.
- Good customer handling skills.
- Eager to learn New Technologies.
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Excellent communication skills both written and verbal.
- Strong logical reasoning, analytical skills.