Call Park is a feature of modern communication systems, including Cisco Unified Communications Manager (CUCM), that allows users to temporarily park an active call and then retrieve it from another phone or device. This feature is especially useful in busy environments such as call centers, where users need to transfer calls to another location or device without losing the call or forcing the caller to redial.
With Call Park, users can place an active call on hold by pressing a designated Call Park button or dialing a specific code. The system then assigns a unique Call Park number to the call, which can be retrieved from any phone in the network by dialing the Call Park number. This means that users can transfer calls to another phone or device, such as a mobile phone, without losing the call or disrupting the conversation.
Call Park provides several benefits for organizations, including:
Improved Efficiency: Call Park enables users to transfer calls more efficiently, reducing the time and effort required to transfer calls and improving productivity.
Enhanced Customer Service: By allowing users to transfer calls without disrupting the conversation, Call Park can improve the quality of customer service and reduce the risk of losing customers due to dropped calls or long wait times.
Flexibility: Call Park allows users to retrieve calls from any phone in the network, giving users greater flexibility and mobility.
Cost Savings: Call Park can help organizations to reduce the number of phones required, as users can share phones and still access parked calls from any device in the network.
Improved Collaboration: Call Park can also improve collaboration by enabling users to transfer calls to colleagues or partners in different locations or departments, without disrupting the conversation or requiring the caller to redial.
In conclusion, Call Park is a powerful feature of modern communication systems that enables users to transfer calls more efficiently and improve the quality of customer service. By providing greater flexibility, cost savings, and collaboration opportunities, Call Park is a valuable tool for organizations looking to streamline their communication systems and improve productivity.