Amazon Web Services stands as the unrivaled global market leader and
technological pioneer in the Cloud business. Positioned at the forefront of
transformative technology, the AWS Support team is seeking dynamic
individuals to join its ranks.
As a Cloud Support Engineer, you will play a pivotal role in assisting a
diverse range of global companies and developers in leveraging AWS services
and features to run their mission-critical applications.
Job Overview
Job Designation: Cloud Support Engineer (Linux)
Qualification: Bachelor’s degree
Experience: Freshers / Experienced
Skill Set
– Programming/scripting proficiency (Java, Perl, Ruby, Python).
– Systems Administration expertise in Linux/Unix (Ubuntu, CentOS, RedHat,
Solaris, etc).
– Strong understanding of Networking concepts (TCP/IP, DHCP, IP Routing,
Name Resolution).
– Familiarity with Linux/Windows system administration fundamentals.
– AWS, Google, Rack Space, or Soft Layer Management and/or
Deployment.
– Expertise in IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols,
SSH, Network Monitoring/Troubleshooting tools.
– Experience managing full application stacks from the OS up through custom
applications.
– Customer-focused with effective oral and written communication
skills.
– Strong multitasking skills and self-starter attitude.
Job Description
As a Cloud Support Engineer, you will be the ‘Cloud Ambassador,’ empowering
customers with tools and tactics to optimize their product and support
investments.
Your responsibilities will include:
-
Solving customer cases through various contact channels like telephone,
email, and web/live chat. -
Advancing career development with promotion opportunities and tailored
training programs. -
Collaborating with global engineers, participating in AWS events, and
presenting training sessions. -
Applying advanced troubleshooting techniques to provide unique solutions
to customer needs. -
Interacting with Amazon teams in India to reproduce and resolve customer
issues. -
Providing feedback to improve AWS services and driving critical customer
communication during events. -
Working on projects to enhance support processes and the technical
support experience. -
Creating tutorials, how-to videos, and technical articles for the
developer community.
Location
Bengaluru, Karnataka, India
Join the AWS Revolution
Are you ready to use cutting-edge cloud computing technologies? Do you have
a passion for helping customers understand application architectures and
integration approaches?
If you’re equipped with a strong skill set, a customer-centric mindset, and
an excitement for technology, then this is your opportunity to contribute to
the success of Amazon Web Services as a leading technology
organization.