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Cisco UCCE Quiz PART 4 – 10 Multiple Choice Question

Welcome to your Cisco UCCE Quiz PART 4 – 10 Multiple Choice Question

What is the purpose of the Cisco Unified Customer Voice Portal (CVP) Call Server?

A) To handle real-time call control

B) To provide IVR services

C) To manage peripheral gateway connections

D) To generate real-time and historical reports

None

Which database stores real-time call data in UCCE for reporting purposes?

A) Logger database

B) Configuration Manager database

C) Historical Data Server (HDS) database

D) AWDB (Aggregate Workforce Database)

None

What is the purpose of the Unified CM Telephony Subsystem (UCTS) in UCCE?

A) To control media resources such as conference bridges and transcoders

B) To handle real-time call control

C) To provide IVR services

D) To manage peripheral gateway connections

None

What is the role of the Enterprise Chat and Email (ECE) component in UCCE?

A) To provide email and chat-based customer interactions

B) To manage peripheral gateway connections

C) To handle real-time call control

D) To configure routing scripts and call flows

None

Which component in UCCE is responsible for hosting the Cisco Finesse application?

A) Cisco Unified Communications Manager (CUCM)

B) Cisco Unified CCE Call Server

C) Cisco Unified Customer Voice Portal (CVP)

D) Cisco Finesse server

None

In UCCE, what is the purpose of the Cisco Unified Customer Voice Portal (CVP) VXML Server?

A) To provide IVR services

B) To manage real-time call control

C) To generate real-time and historical reports

D) To handle voice signaling between UCCE components

None

What does the term "ICM" stand for in the context of Cisco Unified Contact Center Enterprise (UCCE)?

A) Intelligent Call Management

B) Integrated Configuration Manager

C) Integrated Contact Management

D) Interactive Call Manager

None

What is the function of the Cisco Unified Intelligence Center (CUIC) Data Source in UCCE?

A) To store real-time call data

B) To generate real-time and historical reports

C) To manage agent login and logout processes

D) To provide IVR services

None

In UCCE, what is the purpose of the Agent Peripheral Gateway (APG)?

A) To manage agent desktop applications

B) To provide IVR services

C) To route calls to the appropriate agent or queue

D) To manage peripheral gateway connections

None

What is the role of the Call Router in UCCE?

A) To manage real-time call control

B) To configure routing scripts and call flows

C) To provide IVR services

D) To handle call routing and queuing

None

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