Differences between Cisco PCCE and UCCE
| Feature/Aspect | PCCE | UCCE |
|---|---|---|
| Architecture | Packaged solution with predefined configurations | Highly customizable and scalable solution |
| Deployment | Typically deployed on-premises or in private cloud | Can be deployed on-premises, private cloud, or hybrid models |
| Scalability | Limited to predefined sizes (e.g., 1000, 2000 agents) | Can scale to support tens of thousands of agents |
| Customization | Limited customization options | Extensive customization to meet specific needs |
| Ease of Deployment | Faster to deploy due to pre-validated configurations | More complex and time-consuming deployment |
| Integration | Pre-integrated with select Cisco and third-party products | Can integrate with a wide range of third-party products and systems |
| Management Tools | Simplified management tools | Comprehensive and advanced management tools |
| Features | Core contact center features | Full range of advanced contact center features |
| Target Audience | Medium-sized contact centers | Large contact centers requiring high scalability and customization |
| Cost | Generally lower TCO (Total Cost of Ownership) due to simplified setup | Potentially higher TCO due to extensive customization and scalability |
| Updates and Upgrades | Easier and faster updates and upgrades | More complex updates and upgrades due to customization |
| High Availability | High availability included as part of the package | High availability configurations need to be designed and implemented |
| Capacity Planning | Fixed capacity options make planning straightforward | Requires detailed capacity planning based on specific needs |
Also Check: What are the differences between UCCE and UCCX?
Differences between Cisco PCCE and UCCE
In summary, PCCE is designed for medium-sized contact centers looking for a quick-to-deploy, cost-effective solution with core features and limited customization. UCCE, on the other hand, is tailored for large enterprises needing extensive scalability, advanced features, and the ability to customize the solution to their specific requirements.