Module 4: Amazon Connect Console GUI and CLI | Amazon Connect Course Quiz

Welcome to your Module 4: Amazon Connect Console GUI and CLI | Amazon Connect Course Quiz

Name

1. What are the primary methods to access the Amazon Connect GUI?

A) AWS Management Console and URL-based access

B) AWS Lambda functions

C) Through the EC2 instance CLI

2. Which tool can you use for running Amazon Connect CLI commands directly in the AWS Console?

A) AWS CloudShell

B) Amazon S3

C) AWS Lambda

3. What is the purpose of configuring access keys in the AWS CLI?

A) To log into the Amazon Connect GUI

B) To authenticate the CLI for executing commands

C) To generate new security profiles

4. Which CLI command is used to list all users in Amazon Connect?

A) connect-list-users

B) list-connect-users

C) aws connect list-users

5. What is the default access provided to the Contact Control Panel (CCP)?

A) Admins only

B) Call agents

C) Managers

6. Which workspace allows administrators to configure Amazon Connect settings?

A) CCP Workspace

B) Admin Workspace

C) Analytics Workspace

7. What is the primary function of call queues in Amazon Connect?

A) To store recordings of calls

B) To manage and organize incoming calls before routing them to agents

C) To analyze call quality

8. Which profile is used to define user permissions in Amazon Connect?

A) Security Profile

B) Agent Profile

C) Call Routing Profile

9. What is the function of the routing profile in Amazon Connect?

A) Assigning agents to specific call queues

B) Configuring call flow templates

C) Managing the admin workspace

10. What is the significance of tags in Amazon Connect?

A) They are used to classify and organize resources

B) They assign call routing profiles to agents

C) They store call recordings

11. How are agent hierarchies typically used in Amazon Connect?

A) To create security profiles

B) To organize agents into reporting structures

C) To manage call queues

12. Which configuration is required for defining the working hours of Amazon Connect?

A) Routing Profile

B) Hours of Operation

C) Tags

13. What is the purpose of the holiday configuration in Amazon Connect?

A) To define call routing during holidays

B) To disable agent profiles temporarily

C) To create specific routing profiles

14. Which method is NOT used for user/agent creation in Amazon Connect?

A) Manually in the console

B) CLI commands

C) Automatic creation by AWS Lambda

15. Which user role typically has the highest level of access in Amazon Connect?

A) Manager

B) Admin

C) Super Admin

16. What is the main function of quality analysts in Amazon Connect?

A) Managing routing profiles

B) Reviewing and monitoring call quality

C) Configuring security profiles

17. Where can you configure a new routing call flow block?

A) Contact Flow Designer

B) Admin Workspace

C) CCP

18. What does the "Create" CLI command do in Amazon Connect?

A) It creates security profiles only

B) It allows the creation of users, profiles, or contact flows

C) It lists all resources in a specific region

19. Which type of block is commonly used to transfer calls in a contact flow?

A) Disconnect block

B) Transfer to agent block

C) Set attributes block

20. What is the primary function of security credentials in CLI configuration?

A) Configuring routing profiles

B) Authenticating CLI commands

C) Organizing call queues

21. How are call queues prioritized in Amazon Connect?

A) By tag configuration

B) Through queue priority levels

C) Based on agent security profile

22. What does an agent's routing profile control?

A) Their access to the admin workspace

B) The type of calls they receive

C) Their login credentials

23. Which AWS service is primarily used to store call recordings?

A) Amazon S3

B) AWS CloudWatch

C) Amazon DynamoDB

24. What does the "Delete" CLI command do in Amazon Connect?

A) Removes an AWS account

B) Deletes resources such as users or contact flows

C) Disables access keys permanently

25. Which section allows you to monitor agent performance in real-time?

A) Real-time metrics dashboard

B) Admin Workspace

C) CCP

26. How can users be created in bulk in Amazon Connect?

A) Using the CLI with a bulk import script

B) Through the AWS Management Console only

C) By assigning a routing profile

27. What is the purpose of assigning tags to Amazon Connect resources?

A) To route calls efficiently

B) To categorize and organize resources for better management

C) To grant access to security profiles

28. Which CLI command would you use to retrieve Amazon Connect instance list?

A) aws connect list-instances

B) aws connect get-instance-details

C) connect-instance-describe

29. What does a holiday configuration affect in Amazon Connect?

A) Agent login credentials

B) Call routing and availability

C) Dashboard analytics

30. What is the role of the manager in Amazon Connect?

A) Setting up routing profiles only

B) Supervising agents and managing queues

C) Monitoring the admin workspace exclusively