Looking to land a high-paying role as a Cisco Webex Contact Center engineer, architect, or developer? This article compiles 100 challenging, scenario-based Webex Contact Center interview questions and expert-written answers to sharpen your technical knowledge and improve your job-readiness. 1. How does Webex Contact Center ensure fault tolerance across multiple global data centers? Cisco Webex … Read more
1. What is a Webex Contact Center Tenant? A Webex Contact Center tenant represents a specific enterprise using the Webex Contact Center services. It consists of sites, teams, entry points, and queues. Each of these components helps manage how customer interactions are routed and handled. 2. How does Webex Contact Center handle calls across multiple … Read more
Differences between Cisco PCCE and UCCE Feature/Aspect PCCE UCCE Architecture Packaged solution with predefined configurations Highly customizable and scalable solution Deployment Typically deployed on-premises or in private cloud Can be deployed on-premises, private cloud, or hybrid models Scalability Limited to predefined sizes (e.g., 1000, 2000 agents) Can scale to support tens of thousands of agents … Read more
Differences between Cisco IPT and UCCE Feature IP Telephony (IPT) Unified Contact Center Enterprise (UCCE) Purpose Facilitates voice communication over IP networks. Manages and operates large-scale contact centers. Primary Components IP phones, IP PBX, gateways, media servers. Contact center software, routing engines, reporting tools, CRM integrations. Call Routing Basic call routing and handling based on … Read more
Feature UCCE (Unified Contact Center Enterprise) UCCX (Unified Contact Center Express) Scalability High scalability, suitable for large enterprises with complex needs Limited scalability, suitable for small to medium-sized businesses Deployment Distributed architecture with multiple components Single-server architecture with fewer components Architecture Complex architecture with multiple components and high availability Simpler architecture with all components contained … Read more
Top 100 Technical Interview Questions for Cisco WebEx Cloud Contact Centre The following set of 100 questions comprehensively covers various technical aspects of Cisco Webex Cloud Contact Center. Ranging from foundational concepts to advanced features, these questions touch upon key areas such as multichannel support, scalability, integration capabilities, analytics, artificial intelligence, security measures, remote agent … Read more
Master Your Cisco UCCE Interview with These Top 60+ Frequently Asked Questions Preparing for a Cisco UCCE (Unified Contact Center Enterprise) interview can be a daunting task, but with the right knowledge and practice, you can confidently tackle any question that comes your way. Picture: Cisco In this article, we have compiled a comprehensive list … Read more
Are you passionate about network services and possess extensive troubleshooting skills? Do you have a strong command of voice services and aspire to work as a Cisco Voice Engineer? If so, this article is for you! In this comprehensive guide, we will explore the role of a Cisco Voice Engineer, the required skills, the job … Read more
Cisco UCCE Engineer Job Highlights: Strong verbal and written communication skills. CCNP-Voice certification is an added advantage. Sound understanding of end-to-end VOIP Telephony Architecture. Experience in incident and change management supporting Cisco UCCE/UCCH Contact Center Platforms. Willingness to work in a 24/7 business support environment. Cisco UCCE Engineer Job Description: We are seeking a Network … Read more
IT Telephony | 5 to 9 Years | Multiple Locations (Pune, Chennai, Noida) Job Description: We are seeking a skilled IT Telephony professional to join our team. In this role, you will independently handle user tickets, change requests, troubleshoot faults, and collaborate with external vendors and internal engagement representatives at Capgemini. Your responsibilities will include … Read more