Contact Centre

Amazon Connect Architecture – Top 100 Interview Question and Answers | Part 3

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Amazon Connect Architecture – Top 100 Interview Question and Answers | Part 3

What is the primary architectural vehicle for Amazon Connect?Answer: The Flow/IVR layer is the primary architectural vehicle, controlling interactions between Amazon Connect, the contact, and the agent. Which layer handles phone number claiming and outbound caller ID configurations?Answer: The Telephony layer. What are the five main workload layers in Amazon Connect architecture?Answer: Telephony, Amazon Connect Interface/API, Flow/IVR, Agent … Read more

Auto Delete Amazon Connect Recordings – S3 Lifecycle Rules

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Auto Delete Amazon Connect Recordings - S3 Lifecycle Rules

How to Delete Amazon Connect Call Recordings & Contact Center Data Automatically Using S3 Lifecycle Rules Auto Delete Amazon Connect Recordings: 🚀 Want to automatically delete Amazon Connect call recordings and contact center (CC) data? Learn how to set up Amazon S3 Lifecycle Rules to manage your stored recordings efficiently. In this step-by-step guide, we … Read more

How to Host Your Website on aws S3 and Localhost

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How to Host Your Website in aws S3 and Local Host

How to Host Your Website on aws S3 and Localhost + Test Amazon Connect Chat Widget Without a Live Website How to Host Your Website on aws S3 and Localhost: If you’re looking for a simple and cost-effective way to host a static website and test the Amazon Connect Chat Widget without a live domain, … Read more

Amazon Connect First Basic Web Chat Flow and Testing | How to configure Contact Flow, Queue, & More

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Amazon Connect First Basic Web Chat Flow and Testing How to configure Contact Flow, Queue, & More

Amazon Connect First Basic Web Chat Flow and Testing | How to configure Contact Flow, Queue, & More Introduction In this video, you’ll learn how to create and test your first basic Amazon Connect web chat flow. We cover everything from configuring the contact flow and setting up queues to testing the entire process. Whether … Read more

Amazon Connect First Basic Call Flow and Testing | How to configure Contact Flow, Queue, IVR & More

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Amazon Connect First Basic Call Flow and Testing How to configure Contact Flow, Queue, IVR & More

Amazon Connect First Basic Call Flow and Testing | How to configure Contact Flow, Queue, IVR & More Introduction In this video, you’ll learn how to create your first basic call flow in Amazon Connect. I’ll guide you through configuring a contact flow, setting up a queue, and implementing IVR (Interactive Voice Response) to manage … Read more

How to complete Amazon Connect Communications Specialist Certification and Badge Assessment Exam

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Introduction In this video you are going to learn the entire steps to get the Amazon Connect Communications Specialist Certification or Badge. This collection of learning resources is specifically designed for individuals who hold the responsibilities or fulfill the role of an Amazon Connect Communications Specialist within their organization. It is well-suited for professionals such … Read more

Amazon Connect Interview Questions and Answers | Part 2

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Amazon Connect Interview Questions and Answers | Part 2

Amazon Connect Interview Questions and Answers | Part 2 Amazon Connect Interview Questions and answers 📌 Amazon Connect Basics Q: What is Amazon Connect? A: Amazon Connect is a cloud-based contact center service that enables businesses to provide customer service using the AWS infrastructure. It offers features like omnichannel support, call routing, contact flows, and … Read more

Amazon Connect and AWS Basic Services Online Course in English

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amazon connect course

Introduction about Amazon Connect Amazon Connect and AWS Basic Services Online Course in English: Amazon Connect is a highly scalable, cloud-based contact center solution that can be quickly set up and deployed with just a few clicks. It supports both voice and chat, delivering a seamless omnichannel experience for your customers. By leveraging Amazon Connect, … Read more

Amazon Connect cloud-based contact center and AWS Basic Services Online Course in Hindi

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Amazon Connect cloud-based contact center and AWS Basic Services Online Course

Introduction about Amazon Connect Amazon Connect is a highly scalable, cloud-based contact center solution that can be quickly set up and deployed with just a few clicks. It supports both voice and chat, delivering a seamless omnichannel experience for your customers. By leveraging Amazon Connect, you can create an intelligent contact center that understands natural … Read more

Amazon Connect Cloud Contact Centre Training in English

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Amazon Connect Cloud Contact Centre Training in English

Amazon Connect Training Program | Demo Class and Course Details | Badge Certification help Amazon Connect Cloud Contact Centre Training: Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS) that enables businesses to provide superior customer service at a fraction of the cost of traditional contact centers. As a scalable, … Read more