Main Features of Amazon Connect Cloud-Based Contact Center: Amazon Connect is fully cloud-based, meaning there is no need for on-premise hardware or software. It can be easily scaled up or down depending on business needs, offering flexibility and cost-efficiency. Omnichannel Support (Voice & Chat): Amazon Connect provides seamless omnichannel support, allowing businesses to handle both … Read more
What are the differences between On Prem Contact Centre and Cloud Contact Centre? Feature On-Premise Contact Center Cloud Contact Center Deployment Installed and maintained on local servers Hosted on the provider’s servers, accessed via the internet Cost Structure High upfront capital expenditure for hardware and software; ongoing maintenance costs Subscription-based pricing model; operational expenditure Scalability … Read more
Differences between Cisco PCCE and UCCE Feature/Aspect PCCE UCCE Architecture Packaged solution with predefined configurations Highly customizable and scalable solution Deployment Typically deployed on-premises or in private cloud Can be deployed on-premises, private cloud, or hybrid models Scalability Limited to predefined sizes (e.g., 1000, 2000 agents) Can scale to support tens of thousands of agents … Read more
Differences between Cisco IPT and UCCE Feature IP Telephony (IPT) Unified Contact Center Enterprise (UCCE) Purpose Facilitates voice communication over IP networks. Manages and operates large-scale contact centers. Primary Components IP phones, IP PBX, gateways, media servers. Contact center software, routing engines, reporting tools, CRM integrations. Call Routing Basic call routing and handling based on … Read more
Feature UCCE (Unified Contact Center Enterprise) UCCX (Unified Contact Center Express) Scalability High scalability, suitable for large enterprises with complex needs Limited scalability, suitable for small to medium-sized businesses Deployment Distributed architecture with multiple components Single-server architecture with fewer components Architecture Complex architecture with multiple components and high availability Simpler architecture with all components contained … Read more
Top Interview Questions for UC Engineers, For All UC Solutions like Cisco, Avaya, Genesys, 8X8, Ring central, Webex, Microsoft teams, Amazon Connect, Five9, Twilio Flex, Cloud Contact center & etc. Checkout the below table for more information. Top Interview Questions for UC Engineers UC Solutions Links Cisco IPT Check Here Cisco UCCE Check Here Cisco … Read more
Top 100 Technical Interview Questions for Twilio Flex Cloud Contact Centre In this article, we’ve compiled a comprehensive list of the top 100 technical interview questions for Twilio Flex, the programmable cloud-based contact center platform. These questions cover a wide range of topics, from fundamental concepts to advanced configurations, providing a thorough assessment of a candidate’s knowledge and expertise … Read more
In this comprehensive list of 100 technical interview questions, we delve into the realm of Microsoft Teams Unified Communication. Covering a range of topics from protocols like SIP and the roles of various servers in the architecture to the specifics of Microsoft Teams and Skype for Business functionalities, these questions are designed to assess a candidate’s depth … Read more
Top 100 Technical Interview Questions for 8X8 Cloud Contact Centre: This set of 100 technical interview questions is designed for candidates applying for positions related to the 8×8 Cloud Contact Center. The questions cover a broad range of topics, focusing on the candidate’s understanding of key concepts, technical skills, and practical knowledge associated with cloud-based … Read more
Top 100 Technical Interview Questions for Cisco WebEx Cloud Contact Centre The following set of 100 questions comprehensively covers various technical aspects of Cisco Webex Cloud Contact Center. Ranging from foundational concepts to advanced features, these questions touch upon key areas such as multichannel support, scalability, integration capabilities, analytics, artificial intelligence, security measures, remote agent … Read more