Amazon Connect Training Program | Demo Class and Course Details | Badge Certification help Amazon Connect Cloud Contact Centre Training: Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS) that enables businesses to provide superior customer service at a fraction of the cost of traditional contact centers. As a … Read more
Amazon Connect Training Program | Demo Class and Course Details | Badge Certification help Amazon Connect Cloud Contact Centre Training: Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS) that enables businesses to provide superior customer service at a fraction of the cost of traditional contact centers. As a … Read more
General Overview Q: What is RingCentral? A: RingCentral is a cloud-based communication platform offering voice, video, messaging, fax, and collaboration tools. Q: What are the core features of RingCentral? A: Core features include team messaging, video meetings, call handling, voicemail, faxing, and analytics. Q: What is the Admin Portal? A: The Admin Portal is the central hub where … Read more
Top 100 Technical Interview Questions and Answers for 8X8 Cloud Contact Center | Part 2: This collection of 100 interview questions is tailored for individuals seeking roles related to the 8×8 Cloud Contact Center. It covers a wide range of topics, focusing on candidates’ understanding of essential concepts, technical skills, and hands-on experience with cloud-based … Read more
Are you gearing up for a Unified Communications (UC) engineering interview, specifically delving into the intricacies of Five9, the cloud-based contact center solution? Five9 Cloud Contact Centre 100 Technical Interview Questions and Answers Look no further. In this comprehensive guide, we’ve compiled the 100 technical interview questions that will not only test your knowledge but … Read more
1. What operating systems are supported for screen recording? Amazon Connect supports Windows 10 and Windows 11 based on the x86 architecture. 2. What file format is used for screen recordings? Screen recordings are saved in MP4 format. 3. Which channels in Amazon Connect support screen recording? Screen recording works for voice, chat, and task contacts. 4. Where can … Read more
Main Features of Amazon Connect Cloud-Based Contact Center: Amazon Connect is fully cloud-based, meaning there is no need for on-premise hardware or software. It can be easily scaled up or down depending on business needs, offering flexibility and cost-efficiency. Omnichannel Support (Voice & Chat): Amazon Connect provides seamless omnichannel support, allowing businesses to handle both … Read more
What are the differences between On Prem Contact Centre and Cloud Contact Centre? Feature On-Premise Contact Center Cloud Contact Center Deployment Installed and maintained on local servers Hosted on the provider’s servers, accessed via the internet Cost Structure High upfront capital expenditure for hardware and software; ongoing maintenance costs Subscription-based pricing model; operational expenditure Scalability … Read more
Differences between Cisco PCCE and UCCE Feature/Aspect PCCE UCCE Architecture Packaged solution with predefined configurations Highly customizable and scalable solution Deployment Typically deployed on-premises or in private cloud Can be deployed on-premises, private cloud, or hybrid models Scalability Limited to predefined sizes (e.g., 1000, 2000 agents) Can scale to support tens of thousands of agents … Read more
Differences between Cisco IPT and UCCE Feature IP Telephony (IPT) Unified Contact Center Enterprise (UCCE) Purpose Facilitates voice communication over IP networks. Manages and operates large-scale contact centers. Primary Components IP phones, IP PBX, gateways, media servers. Contact center software, routing engines, reporting tools, CRM integrations. Call Routing Basic call routing and handling based on … Read more