Amazon Connect First Basic Web Chat Flow and Testing | How to configure Contact Flow, Queue, & More Introduction In this video, you’ll learn how to create and test your first basic Amazon Connect web chat flow. We cover everything from configuring the contact flow and setting up queues to testing the entire process. Whether … Read more
Amazon Connect First Basic Call Flow and Testing | How to configure Contact Flow, Queue, IVR & More Introduction In this video, you’ll learn how to create your first basic call flow in Amazon Connect. I’ll guide you through configuring a contact flow, setting up a queue, and implementing IVR (Interactive Voice Response) to manage … Read more
Introduction In this video you are going to learn the entire steps to get the Amazon Connect Communications Specialist Certification or Badge. This collection of learning resources is specifically designed for individuals who hold the responsibilities or fulfill the role of an Amazon Connect Communications Specialist within their organization. It is well-suited for professionals such … Read more
Amazon Connect Interview Questions and Answers | Part 2 Amazon Connect Interview Questions and answers 📌 Amazon Connect Basics Q: What is Amazon Connect? A: Amazon Connect is a cloud-based contact center service that enables businesses to provide customer service using the AWS infrastructure. It offers features like omnichannel support, call routing, contact flows, and … Read more
Introduction about Amazon Connect Amazon Connect and AWS Basic Services Online Course in English: Amazon Connect is a highly scalable, cloud-based contact center solution that can be quickly set up and deployed with just a few clicks. It supports both voice and chat, delivering a seamless omnichannel experience for your customers. By leveraging Amazon Connect, … Read more
Introduction about Amazon Connect Amazon Connect is a highly scalable, cloud-based contact center solution that can be quickly set up and deployed with just a few clicks. It supports both voice and chat, delivering a seamless omnichannel experience for your customers. By leveraging Amazon Connect, you can create an intelligent contact center that understands natural … Read more
Amazon Connect Training Program | Demo Class and Course Details | Badge Certification help Amazon Connect Cloud Contact Centre Training: Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS) that enables businesses to provide superior customer service at a fraction of the cost of traditional contact centers. As a scalable, … Read more
Amazon Connect Training Program | Demo Class and Course Details | Badge Certification help Amazon Connect Cloud Contact Centre Training: Amazon Connect is a cloud-based contact center solution developed by Amazon Web Services (AWS) that enables businesses to provide superior customer service at a fraction of the cost of traditional contact centers. As a scalable, … Read more
General Overview Q: What is RingCentral? A: RingCentral is a cloud-based communication platform offering voice, video, messaging, fax, and collaboration tools. Q: What are the core features of RingCentral? A: Core features include team messaging, video meetings, call handling, voicemail, faxing, and analytics. Q: What is the Admin Portal? A: The Admin Portal is the central hub where … Read more
Top 100 Technical Interview Questions and Answers for 8X8 Cloud Contact Center | Part 2: This collection of 100 interview questions is tailored for individuals seeking roles related to the 8×8 Cloud Contact Center. It covers a wide range of topics, focusing on candidates’ understanding of essential concepts, technical skills, and hands-on experience with cloud-based … Read more