Videos

How to Enable and Install Amazon Connect Screen Capture v2.0.3 App?

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connect-screen-recording

Why Screen Recording Transforms Your Contact Center Amazon Connect Screen Capture: In today’s experience-driven marketplace, seeing what your agents see is revolutionary. Amazon Connect’s screen recording isn’t just about compliance—it’s a goldmine for quality assurance, dispute resolution, and agent coaching. By capturing agent desktops alongside voice interactions, you gain holistic insights into customer journeys. Ready to … Read more

Automate aws Infra using CloudFormation – A Static Webpage

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Automate aws Infra using CloudFormation - A Static Webpage

Automate aws Infrastructure using CloudFormation | Sample webpage | Helpful for Amazon Connect Automate aws Infra using CloudFormation: Deploying AWS infrastructure manually can be time-consuming and error-prone. AWS CloudFormation allows you to automate deployments using Infrastructure as Code (IaC). In this guide, you’ll learn how to: ✅ Deploy a static website on S3 using CloudFormation ✅ Set up Amazon Connect … Read more

Auto Delete Amazon Connect Recordings – S3 Lifecycle Rules

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Auto Delete Amazon Connect Recordings - S3 Lifecycle Rules

How to Delete Amazon Connect Call Recordings & Contact Center Data Automatically Using S3 Lifecycle Rules Auto Delete Amazon Connect Recordings: 🚀 Want to automatically delete Amazon Connect call recordings and contact center (CC) data? Learn how to set up Amazon S3 Lifecycle Rules to manage your stored recordings efficiently. In this step-by-step guide, we … Read more

How to Host Your Website on aws S3 and Localhost

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How to Host Your Website in aws S3 and Local Host

How to Host Your Website on aws S3 and Localhost + Test Amazon Connect Chat Widget Without a Live Website How to Host Your Website on aws S3 and Localhost: If you’re looking for a simple and cost-effective way to host a static website and test the Amazon Connect Chat Widget without a live domain, … Read more

Amazon Connect First Basic Web Chat Flow and Testing | How to configure Contact Flow, Queue, & More

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Amazon Connect First Basic Web Chat Flow and Testing How to configure Contact Flow, Queue, & More

Amazon Connect First Basic Web Chat Flow and Testing | How to configure Contact Flow, Queue, & More Introduction In this video, you’ll learn how to create and test your first basic Amazon Connect web chat flow. We cover everything from configuring the contact flow and setting up queues to testing the entire process. Whether … Read more

Amazon Connect First Basic Call Flow and Testing | How to configure Contact Flow, Queue, IVR & More

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Amazon Connect First Basic Call Flow and Testing How to configure Contact Flow, Queue, IVR & More

Amazon Connect First Basic Call Flow and Testing | How to configure Contact Flow, Queue, IVR & More Introduction In this video, you’ll learn how to create your first basic call flow in Amazon Connect. I’ll guide you through configuring a contact flow, setting up a queue, and implementing IVR (Interactive Voice Response) to manage … Read more

How to get Free AWS Cloud Practitioner Certificate & Badge – Credly

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How to get Free AWS Cloud Practitioner Certificate & Badge – Credly

Free AWS Cloud Practitioner Certificate & Badge: In this we have covered How to get Free AWS Cloud Practitioner Certificate & Badge from amazon and Credly, And how to learn about AWS Technical Essentials for free with certificate. AWS Cloud Quest: The Cloud Practitioner role-based learning experience is designed to help you develop practical AWS … Read more

How to complete Amazon Connect Communications Specialist Certification and Badge Assessment Exam

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Introduction In this video you are going to learn the entire steps to get the Amazon Connect Communications Specialist Certification or Badge. This collection of learning resources is specifically designed for individuals who hold the responsibilities or fulfill the role of an Amazon Connect Communications Specialist within their organization. It is well-suited for professionals such … Read more