AWS Services and Concepts What is AWS? AWS (Amazon Web Services) is a cloud computing platform provided by Amazon, offering a wide range of cloud services. What are the key components of AWS? Key components include EC2 (Elastic Compute Cloud), S3 (Simple Storage Service), RDS (Relational Database Service), VPC (Virtual Private Cloud), IAM (Identity and … Read more
Windows Server Support Engineer Job Interview Questions and Answers: Basic Concepts Q: What is a Windows Server? A: Windows Server is a group of operating systems designed by Microsoft to handle enterprise-level management, data storage, applications, and communications. Q: What is Active Directory? A: Active Directory is a directory service developed by Microsoft for Windows … Read more
Linux Server Support Engineer Job Interview Questions and Answers: Q: What is Linux? A: Linux is an open-source, Unix-like operating system kernel created by Linus Torvalds. It is widely used for its stability, security, and flexibility in various environments including servers, desktops, and embedded systems. Q: What are the main differences between Linux and Windows … Read more
L1 Network Engineer Job Interview Questions and Answers L1 Network Engineer Job Interview Questions and Answers Q: What is a network? A: A network is a collection of computers, servers, mainframes, network devices, or other devices connected to one another to share data and resources. Q: What is a LAN? A: LAN stands for Local … Read more
Desktop Support Engineer Job Interview Questions and Answers: Desktop Support Engineer Job Interview Questions and Answers: Basic Questions What is the role of a Desktop Support Engineer? Answer: A Desktop Support Engineer provides technical assistance to users, resolves hardware and software issues, sets up workstations, and ensures that IT systems are running smoothly. What is … Read more
What are the differences between On Prem Contact Centre and Cloud Contact Centre? Feature On-Premise Contact Center Cloud Contact Center Deployment Installed and maintained on local servers Hosted on the provider’s servers, accessed via the internet Cost Structure High upfront capital expenditure for hardware and software; ongoing maintenance costs Subscription-based pricing model; operational expenditure Scalability … Read more
Differences between Cisco PCCE and UCCE Feature/Aspect PCCE UCCE Architecture Packaged solution with predefined configurations Highly customizable and scalable solution Deployment Typically deployed on-premises or in private cloud Can be deployed on-premises, private cloud, or hybrid models Scalability Limited to predefined sizes (e.g., 1000, 2000 agents) Can scale to support tens of thousands of agents … Read more
Differences between Cisco IPT and UCCE Feature IP Telephony (IPT) Unified Contact Center Enterprise (UCCE) Purpose Facilitates voice communication over IP networks. Manages and operates large-scale contact centers. Primary Components IP phones, IP PBX, gateways, media servers. Contact center software, routing engines, reporting tools, CRM integrations. Call Routing Basic call routing and handling based on … Read more
Feature UCCE (Unified Contact Center Enterprise) UCCX (Unified Contact Center Express) Scalability High scalability, suitable for large enterprises with complex needs Limited scalability, suitable for small to medium-sized businesses Deployment Distributed architecture with multiple components Single-server architecture with fewer components Architecture Complex architecture with multiple components and high availability Simpler architecture with all components contained … Read more
Comparison Index C++ Java Platform Independence C++ relies on platform; not platform-independent Java is platform-independent. Main Usage C++ primarily used for system programming. Java mainly employed in application programming: window, web, enterprise, mobile. Design Objective C++ designed for systems and applications programming, extending C. Initially for printing systems, Java evolved for network computing, aiming for … Read more