Amazon Connect Interview Quiz PART 2 – 10 Multiple Choice Question

11. Which feature of Amazon Connect allows agents to collaborate during customer interactions?

12. How does Amazon Connect ensure secure access to customer data?

13. Which AWS service provides pre-built connectors for integrating Amazon Connect with other applications?

14. What is the maximum duration for a single Amazon Connect call recording?

15. Which AWS service can be used to analyze sentiment in Amazon Connect interactions?

16. What is the purpose of Amazon Connect's historical reporting feature?

17. Which AWS service can be used to build voice-enabled self-service applications for Amazon Connect?

18. Which Amazon Connect feature allows customers to receive a call back instead of waiting in queue?

19. What is the maximum number of queues supported by Amazon Connect per instance?

20. Which Amazon Connect feature allows agents to transfer calls seamlessly between different queues or agents?