Amazon Connect Interview Quiz PART 3 – 10 Multiple Choice Question

Welcome to your Amazon Connect Interview Quiz PART 3 – 10 Multiple Choice Question

21. How does Amazon Connect ensure high availability and reliability?

A) Through regular system updates

B) By leveraging AWS global infrastructure

C) By limiting the number of users

D) By implementing third-party monitoring tools

22. Which AWS service is used for storing call recordings in Amazon Connect?

A) Amazon S3

B) Amazon DynamoDB

C) Amazon Aurora

D) Amazon RDS

23. What is the purpose of Amazon Connect's Contact Flow feature?

A) To manage customer contacts and interactions

B) To monitor agent performance in real-time

C) To configure network settings

D) To generate financial reports

24. Which AWS service can be integrated with Amazon Connect for managing customer contacts and information?

A) Amazon S3

B) Amazon DynamoDB

C) Amazon EC2

D) Amazon Redshift

25. What is the purpose of Amazon Connect's Outbound Contact feature?

A) To automatically dial customer phone numbers

B) To block incoming calls

C) To send emails to customers

D) To record voicemail messages

26. Which AWS service can be used for real-time call transcription in Amazon Connect?

A) Amazon Transcribe

B) Amazon Comprehend

C) Amazon Lex

D) Amazon Polly

27. What is the purpose of Amazon Connect's Whisper feature?

A) To provide agents with additional information during calls

B) To play hold music for customers

C) To automatically generate transcripts of calls

D) To record calls for quality assurance purposes

28. Which AWS service can be used to create custom metrics and alarms for Amazon Connect?

A) Amazon CloudWatch

B) Amazon Redshift

C) Amazon Elasticsearch Service

D) Amazon QuickSight

29. What is the purpose of Amazon Connect's Customer Profiles feature?

A) To store detailed information about customers

B) To create profiles for agents

C) To analyze call recordings

D) To manage billing information

30. Which AWS service can be used to build custom dashboards for Amazon Connect?

A) Amazon QuickSight

B) Amazon Athena

C) Amazon Quicksight

D) Amazon EMR