Amazon Connect Interview Quiz PART 4 – 10 Multiple Choice Question

Welcome to your Amazon Connect Interview Quiz PART 4 – 10 Multiple Choice Question

31. What is the purpose of Amazon Connect's Voice ID feature?

A) To authenticate callers based on their voice prints

B) To encrypt voice data during calls

C) To analyze sentiment in voice recordings

D) To translate voice messages into text

32. Which AWS service can be used for sentiment analysis in Amazon Connect interactions?

A) Amazon Comprehend

B) Amazon Translate

C) Amazon Polly

D) Amazon Lex

33. What is the purpose of Amazon Connect's Agent Whisper feature?

A) To provide coaching to agents during calls without the customer hearing

B) To play background music for agents

C) To automatically transcribe agent conversations

D) To monitor agent performance metrics

34. Which AWS service can be used for real-time voice translation in Amazon Connect?

A) Amazon Translate

B) Amazon Polly

C) Amazon Comprehend

D) Amazon Lex

35. What is the purpose of Amazon Connect's Historical Metrics feature?

A) To analyze trends and performance over time

B) To monitor real-time call statistics

C) To generate call transcripts

D) To provide real-time agent coaching

36. Which AWS service can be used for automated speech recognition in Amazon Connect?

A) Amazon Lex

B) Amazon Transcribe

C) Amazon Comprehend

D) Amazon Polly

37. What is the purpose of Amazon Connect's Multi-Channel Routing feature?

A) To route calls based on agent availability

B) To route customer contacts across multiple channels such as voice, chat, and email

C) To monitor social media channels for customer feedback

D) To route calls to specific agent groups

38. Which AWS service can be used to store and manage contact attributes in Amazon Connect?

A) Amazon S3

B) Amazon Aurora

C) Amazon DynamoDB

D) Amazon Redshift

39. What is the purpose of Amazon Connect's Contact Lens feature?

A) To analyze customer sentiment and trends in contact center interactions

B) To schedule call-backs for customers

C) To transcribe voicemails

D) To perform quality assurance checks on agent performance

40. Which AWS service can be used for generating automated responses to customer inquiries in Amazon Connect?

A) Amazon Translate

B) Amazon Polly

C) Amazon Comprehend

D) Amazon Lex