Cisco UCCE Quiz PART 1 – 10 Multiple Choice Question

Welcome to your Cisco UCCE Quiz PART 1 – 10 Multiple Choice Question

Which component in Cisco Unified Contact Center Enterprise (UCCE) is responsible for routing calls to the appropriate agent or queue?

A) CTI Server

B) Unified CCE Router

C) Peripheral Gateway

D) Media Routing Peripheral

What is the purpose of Cisco Unified Contact Center Enterprise (UCCE) Logger service?

A) It records all agent interactions for quality assurance.

B) It logs system events and errors for troubleshooting.

C) It captures real-time data for reporting purposes.

D) It manages agent login and logout processes.

Which database stores configuration and historical reporting data in Cisco Unified Contact Center Enterprise (UCCE)?

A) Logger database

B) Configuration Manager database

C) Historical Data Server (HDS) database

D) AWDB (Aggregate Workforce Database)

In a Cisco Unified Contact Center Enterprise (UCCE) deployment, what does PG stand for?

A) Peripheral Gateway

B) Peripheral Group

C) Peripheral Gateway Router

D) Peripheral Gateway Server

Which component in UCCE provides call control and signaling between the Voice Gateway and the UCCE components?

A) Cisco Unified Communications Manager (CUCM)

B) Cisco Unified Customer Voice Portal (CVP)

C) Cisco Unified Border Element (CUBE)

D) Cisco Unified CCE Call Server

In UCCE, what is the role of the Cisco Unified CCE Administration web interface?

A) To configure agents and skills

B) To monitor real-time statistics

C) To design and configure call flows

D) To manage database replication

Which component in UCCE is responsible for hosting the IVR applications?

A) Cisco Unified Communications Manager (CUCM)

B) Cisco Unified Customer Voice Portal (CVP)

C) Cisco Unified Intelligence Center (CUIC)

D) Cisco Unified CCE Call Server

What is the purpose of a CTI Server in UCCE?

A) To manage agent login and logout processes

B) To route calls to the appropriate agent or queue

C) To provide computer-telephony integration for agent desktop applications

D) To log system events and errors for troubleshooting

Which component in UCCE is responsible for generating real-time and historical reports?

A) Cisco Unified Intelligence Center (CUIC)

B) Cisco Unified Communications Manager (CUCM)

C) Cisco Unified CCE Call Server

D) Cisco Unified Customer Voice Portal (CVP)

In UCCE, what is the function of the Peripheral Interface Manager (PIM)?

A) To manage peripheral gateway connections

B) To configure routing scripts

C) To monitor agent states

D) To manage database replication