Cisco UCCE Quiz PART 2 – 10 Multiple Choice Question

Welcome to your Cisco UCCE Quiz PART 2 – 10 Multiple Choice Question

Which service in UCCE is responsible for handling agent desktop applications?

A) Unified CM Telephony Subsystem

B) CTI OS Server

C) Cisco Finesse

D) Cisco Unified CCE Call Server

What is the role of the Cisco Unified Intelligence Center (CUIC) in UCCE?

A) To manage database replication

B) To handle real-time call control

C) To generate reports and analytics

D) To route calls to the appropriate agent or queue

In UCCE, what is the function of the Cisco Unified Communications Manager (CUCM)?

A) To provide IVR services

B) To route calls to the appropriate agent or queue

C) To manage agent login and logout processes

D) To control voice gateways and endpoints

What is the purpose of the AWDB (Aggregate Workforce Database) in UCCE?

A) To store configuration data

B) To manage real-time call control

C) To provide a centralized repository for agent information

D) To generate real-time and historical reports

Which component in UCCE is responsible for hosting the Cisco Unified Intelligence Center (CUIC)?

A) Cisco Unified CCE Call Server

B) Cisco Unified Communications Manager (CUCM)

C) Cisco Unified Customer Voice Portal (CVP)

D) Cisco Unified Intelligence Center (CUIC) server

What is the function of the Cisco Unified Customer Voice Portal (CVP) in UCCE?

A) To manage agent desktop applications

B) To provide IVR services

C) To generate real-time and historical reports

D) To route calls to the appropriate agent or queue

In UCCE, what is the purpose of the Cisco Unified CCE Call Server?

A) To handle call routing and queuing

B) To provide computer-telephony integration for agent desktop applications

C) To generate real-time and historical reports

D) To manage agent login and logout processes

What is the role of the Peripheral Gateway (PG) in UCCE?

A) To route calls to the appropriate agent or queue

B) To provide IVR services

C) To manage peripheral gateway connections

D) To generate real-time and historical reports

What is the function of the Configuration Manager in UCCE?

A) To manage real-time call control

B) To store configuration and historical reporting data

C) To provide computer-telephony integration for agent desktop applications

D) To configure routing scripts and call flows

In UCCE, what is the role of the Media Routing Peripheral (MRP)?

A) To manage real-time call control

B) To route calls to the appropriate agent or queue

C) To provide IVR services

D) To control media resources such as conference bridges and transcoders