Cisco UCCE Quiz PART 3 – 10 Multiple Choice Question

Welcome to your Cisco UCCE Quiz PART 3 – 10 Multiple Choice Question

What is the purpose of the Cisco Unified Contact Center Enterprise (UCCE) Configuration Manager?

A) To handle call routing and queuing

B) To configure and manage UCCE components and resources

C) To provide IVR services

D) To generate real-time and historical reports

Which component in UCCE is responsible for managing agent desktop applications and providing agent state control?

A) Unified CM Telephony Subsystem

B) CTI OS Server

C) Cisco Finesse

D) Cisco Unified CCE Call Server

What is the role of the Unified CM Telephony Subsystem in UCCE?

A) To manage real-time call control

B) To provide IVR services

C) To control voice gateways and endpoints

D) To configure routing scripts and call flows

Which service in UCCE provides the ability to monitor real-time contact center statistics and agent states?

A) Cisco Unified Intelligence Center (CUIC)

B) Cisco Unified Communications Manager (CUCM)

C) Cisco Finesse

D) Cisco Unified CCE Call Server

What is the function of the Cisco Unified Intelligence Center (CUIC) in UCCE?

A) To handle real-time call control

B) To provide computer-telephony integration for agent desktop applications

C) To generate reports and analytics

D) To manage agent login and logout processes

In UCCE, what is the purpose of the RouterCallKeyDay table?

A) To store call routing configurations

B) To store real-time call data

C) To provide historical reporting data

D) To manage agent login and logout processes

What does the term "Peripheral" refer to in the context of Cisco Unified Contact Center Enterprise (UCCE)?

A) Endpoints connected to the voice network

B) Agent desktop applications

C) Call routing scripts

D) Reporting servers

Which component in UCCE is responsible for providing voice self-service applications?

A) Cisco Unified CCE Call Server

B) Cisco Unified Customer Voice Portal (CVP)

C) Cisco Finesse

D) Cisco Unified Communications Manager (CUCM)

What is the function of the Cisco Unified Border Element (CUBE) in UCCE?

A) To control media resources such as conference bridges and transcoders

B) To provide IVR services

C) To manage peripheral gateway connections

D) To handle voice signaling between UCCE components

What does the term "Unified ICM" stand for in the context of Cisco Unified Contact Center Enterprise (UCCE)?

A) Unified Intelligent Contact Management

B) Unified Integrated Communications Manager

C) Unified Integrated Contact Management

D) Unified Intelligence Configuration Manager