Introduction about Amazon Connect Amazon Connect is a highly scalable, cloud-based contact center solution that can be quickly set up and deployed with just a few clicks. It supports both voice and chat, delivering a seamless omnichannel experience for your customers. By leveraging Amazon Connect, you can create an intelligent contact center that understands natural … Read more
1. What operating systems are supported for screen recording? Amazon Connect supports Windows 10 and Windows 11 based on the x86 architecture. 2. What file format is used for screen recordings? Screen recordings are saved in MP4 format. 3. Which channels in Amazon Connect support screen recording? Screen recording works for voice, chat, and task contacts. 4. Where can … Read more
Main Features of Amazon Connect Cloud-Based Contact Center: Amazon Connect is fully cloud-based, meaning there is no need for on-premise hardware or software. It can be easily scaled up or down depending on business needs, offering flexibility and cost-efficiency. Omnichannel Support (Voice & Chat): Amazon Connect provides seamless omnichannel support, allowing businesses to handle both … Read more