1. How do you integrate a Lambda function into an Amazon Connect contact flow?To integrate a Lambda function, first create it in the same region as your Connect instance. Then, add it to the instance from the console under the Flows section. Within a flow, use the “Invoke AWS Lambda function” block, select the function, … Read more
1. What is a service quota in Amazon Connect and how is it different from a feature specification? A service quota, also known as a limit, refers to the maximum allowable resource usage for an Amazon Connect instance or account. These quotas can often be adjusted through a request. Feature specifications, on the other hand, define … Read more
1. What is Amazon Q in Connect and how does it differ from Amazon Connect Wisdom? Amazon Q in Connect is a generative AI-powered customer service assistant integrated within Amazon Connect. Unlike Amazon Connect Wisdom, which surfaces documents and information from knowledge bases, Amazon Q uses large language models (LLMs) to deliver real-time, conversational, and contextual … Read more
What is the primary architectural vehicle for Amazon Connect?Answer: The Flow/IVR layer is the primary architectural vehicle, controlling interactions between Amazon Connect, the contact, and the agent. Which layer handles phone number claiming and outbound caller ID configurations?Answer: The Telephony layer. What are the five main workload layers in Amazon Connect architecture?Answer: Telephony, Amazon Connect Interface/API, Flow/IVR, Agent … Read more
Amazon Connect First Basic Call Flow and Testing | How to configure Contact Flow, Queue, IVR & More Introduction In this video, you’ll learn how to create your first basic call flow in Amazon Connect. I’ll guide you through configuring a contact flow, setting up a queue, and implementing IVR (Interactive Voice Response) to manage … Read more
Introduction In this video you are going to learn the entire steps to get the Amazon Connect Communications Specialist Certification or Badge. This collection of learning resources is specifically designed for individuals who hold the responsibilities or fulfill the role of an Amazon Connect Communications Specialist within their organization. It is well-suited for professionals such … Read more
Amazon Connect Interview Questions and Answers | Part 2 Amazon Connect Interview Questions and answers 📌 Amazon Connect Basics Q: What is Amazon Connect? A: Amazon Connect is a cloud-based contact center service that enables businesses to provide customer service using the AWS infrastructure. It offers features like omnichannel support, call routing, contact flows, and … Read more
Introduction about Amazon Connect Amazon Connect and AWS Basic Services Online Course in English: Amazon Connect is a highly scalable, cloud-based contact center solution that can be quickly set up and deployed with just a few clicks. It supports both voice and chat, delivering a seamless omnichannel experience for your customers. By leveraging Amazon Connect, … Read more
Introduction about Amazon Connect Amazon Connect is a highly scalable, cloud-based contact center solution that can be quickly set up and deployed with just a few clicks. It supports both voice and chat, delivering a seamless omnichannel experience for your customers. By leveraging Amazon Connect, you can create an intelligent contact center that understands natural … Read more
1. What operating systems are supported for screen recording? Amazon Connect supports Windows 10 and Windows 11 based on the x86 architecture. 2. What file format is used for screen recordings? Screen recordings are saved in MP4 format. 3. Which channels in Amazon Connect support screen recording? Screen recording works for voice, chat, and task contacts. 4. Where can … Read more