1. What is a service quota in Amazon Connect and how is it different from a feature specification? A service quota, also known as a limit, refers to the maximum allowable resource usage for an Amazon Connect instance or account. These quotas can often be adjusted through a request. Feature specifications, on the other hand, define … Read more
1. What is Amazon Q in Connect and how does it differ from Amazon Connect Wisdom? Amazon Q in Connect is a generative AI-powered customer service assistant integrated within Amazon Connect. Unlike Amazon Connect Wisdom, which surfaces documents and information from knowledge bases, Amazon Q uses large language models (LLMs) to deliver real-time, conversational, and contextual … Read more
What is the primary architectural vehicle for Amazon Connect?Answer: The Flow/IVR layer is the primary architectural vehicle, controlling interactions between Amazon Connect, the contact, and the agent. Which layer handles phone number claiming and outbound caller ID configurations?Answer: The Telephony layer. What are the five main workload layers in Amazon Connect architecture?Answer: Telephony, Amazon Connect Interface/API, Flow/IVR, Agent … Read more
Amazon Connect Interview Questions and Answers | Part 2 Amazon Connect Interview Questions and answers 📌 Amazon Connect Basics Q: What is Amazon Connect? A: Amazon Connect is a cloud-based contact center service that enables businesses to provide customer service using the AWS infrastructure. It offers features like omnichannel support, call routing, contact flows, and … Read more
Amazon Connect: Top 50 Technical Interview Questions: As the demand for efficient and scalable customer service solutions continues to grow, Amazon Connect has emerged as a leading cloud-based contact center service. Unified Communications (UC) Engineers play a crucial role in designing, implementing, and maintaining Amazon Connect instances. In this article, we’ll explore 50 technical interview … Read more