What are the differences between Cisco IPT and UCCE?
Differences between Cisco IPT and UCCE Feature IP Telephony (IPT) Unified Contact Center Enterprise (UCCE) Purpose Facilitates voice communication over IP networks. Manages and operates large-scale contact centers. Primary Components IP phones, IP PBX, gateways, media servers. Contact center software, routing engines, reporting tools, CRM integrations. Call Routing Basic call routing and handling based on … Read more